Banking customers want more convenient services that fit their lifestyle and the limitations of their geographical location. Traditional person-to-person interactions in branches impose too many restrictions; now they are demanding greater flexibility from their banks through anytime/anywhere digital channels.
Mobile self-service banking through USSD Mobile Banking, banks can offer convenient and secure mobile self-service banking to all customers who own feature phones. As the use of mobile devices becomes more sophisticated, banks struggle to differentiate themselves in an increasingly commoditised market.
This provides customers with a convenient way to access their money and settle their bills on the move on their feature phone. At the same time, banks are able to offer other services such as stop cheques, request, bill payments, Funds Transfers, etc., which will improve customer service. The service will increase revenue and cut down on operational costs as turn-around time on service delivery is improved and branch visits minimized.
Eclectics Mobile Banking Solution exploits smartphone capabilities and can be integrated into any existing digital banking platform. Offering a wide range of services from account enquiries, self registration, bill payments, funds transfers and applications and instructions, it turns the Smartphone into the perfect tool with which customers can control and manage their finances.
Using Eclectics Mobile Banking Solution, Banks can deploy a Mobile Banking application that enables them to differentiate themselves by offering their customers a unique and flexible banking application with the added reduced time to market benefit. The platform also includes cost effective security components and can deliver 24/7 operations.
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