“In today’s digital era, customer convenience is redefined on a daily basis and this has been intensified by the Coronavirus pandemic. The majority of our clients now prefer to execute basic financial transactions using digital channels while avoiding physical visits to branches. As a customer-obsessed entity, we understand that our clients require access to fast, easy and self-service oriented financial services wherever they are and at any time of the day. As such, we have seen it fit to respond to this dynamic change in customer needs by investing in robust digital capabilities.”
Said James Onyutta – FINCA’s managing director during the launch of an aggressive digital strategy dubbed “#DigitalIsHere” by FINCA Uganda.
This is an array of digital Innovative products geared to augment its service delivery to its customers. FINCA customers can remotely open accounts using FINCA Digital Field Assistant, download the FINCA mobile app and self on board, Transact at any Cente Agent points or apply for chip and pin VISA enabled card.
To achieve this ambitious project, FINCA sought right Partners i.e. Centenary Bank to offer the Agency banking platform, United Bank of Africa to offer the VISA cards and Eclectics a software solutions company to develop the innovative mobile banking and wallet applications. Eclectics is also the company that has provided the shared agency banking platform for Uganda banks.
The Digital solution implemented for Finca Uganda is one of its kind having automated their unique nature of business to serve their customers. This is done your smart phone mobile apps as well as USSD technologies.
We believe that these digital innovative solutions will not only help Finca Uganda serve its customers better, anywhere, anytime but will enable them acquire more new customers in the near future.
FINCA Uganda is an affiliate of FINCA International (“FINCA”) founded in 1984 on a radical notion: giving small loans to the poor has the power to transform entire communities in a sustainable way.
FINCA Uganda started operations in Uganda in 1992 and has been in operation for over 29 years. As one of Uganda‘s oldest Micro finance deposit taking institution, it has a network of 27 branches spread across the country. The Bank employs over 500 people.
FINCA International is the founder and majority-owner of 20 community-based microfinance institutions and banks across Africa, Eurasia, Latin America, the Middle East and South Asia. Through this global network, called FINCA Impact Finance, we are meeting the needs of previously unbanked clients. FINCA does so by providing access to financial services and enabling full participation in the economy for the world’s poor.
As a Panafrican Financial Technology Company (Fintech) established in 2007 to serve the African financial market needs Africa through its satellite offices in Kenya, Uganda, Mauritius, Botswana, Cameroon, Senegal and South Africa.
With over 207 technically qualified and certified software engineers, Eclectics is proud to be the preferred software company in this critical FINCA Uganda Digital inclusion project.
Having been able to deploy our unique innovative digital banking solutions to more than 265 banks across 25 countries in Africa. This includes Uganda where Eclectics has deployed the signature worldwide renown shared agency banking for all banks in Uganda in partnership with Uganda Bankers Association.
We are committed to Finca’s quest to move with the times by offering innovative, relevant, secure digital banking products to the Uganda market.
The launch was graced by our MD Paul Mbugua & other managing directors of from other partners i.e. Fabian Kasi of Centenary Bank, Chioma Mang of United Bank of Africa.
Watch it all here.