Digital Assistant (Chatbot)
Kickstart personalized chats with customers across multiple messaging apps to acquire, retain and expand revenue. Delivering instant and personalized support 24/7, streamlining your process and enhancing engagement through seamless multichannel connectivity
Summary
Eclectics’ Chatbot is an AI-powered, open-platform based solution that allows your customers to engage in natural conversations with your business. The solution accelerates digital transformation with a complete, open, multi-channel platform that connects any front-end client e.g. mobile app, Facebook, whatsapp, web etc. to multiple backend systems using open API’s.
The Solution features include:
- Supported Channels Expand your omnichannel customer experience with messaging, helpdesk and scraping apps. We support multiple applications like facebook, slack, Microsoft Teams, website plugin, whatsapp, google home, Voice, SMS, Mobile App plugin, Apple’s Siri, Google Now, Microsoft’s Cortana, twitter, linkdn etc
- Agent takeover Route chats from bots and agents with warm handovers and full context in realtime to your back end customer care agents
- Integrates with 3rd party solutions Integrate chatbot with your favourite CRM to quickly raise, track and resolve customer cases. Build Web, mobile and digital assistants fast from visual development, API First and AI-powered assistants that connect to all your backend systems.
- Multi-language support (more than 200 languages) With the natural language processing engine for local and mixed languages delivers text and voice chatbots for underserved markets
- Chatbot Analytics and Build-in insights Mobile and digital assistant insights dashboards and tools to understand user behavior and app performance.
- Automated Learning The solution has an automated learning capability that ensures accuracy in the long term, allowing for bot-initiated conversations and seamless human agent hand-offs.
- Supported Voip platforms Avaya, 3CX, Cisco, ZTE, Alexia etc