COVID-19 response

As the world responds to the outbreak of COVID-19, our thoughts are with the people affected and the medical professionals working around the clock to help those most in need. At Eclectics, we’re working to do our part by ensuring the safety of our employees and ensuring the continuity of business for our customers.
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The impact of COVID-19 is being felt in every household and daily life has been changed. It has reinforced the drive for global citizenship and cooperation between governments, businesses and non-profit organizations. And it has highlighted the need for communities to pull together and tackle the threat.

Eclectics is aiding these efforts. Our response is constantly evolving, but here are just some of the ways we are supporting our team.

  • To ensure the safety of our employees, we are closely monitoring the Government and WHO (World Health Organization) updates on new cases and in different countries and recall our employees based on the acceleration and spread of the virus
  • We have restricted travel to all countries with confirmed Covid-19 cases
  • With consultation with the different stakeholders and partners, implementing government and WHO directives
  • We have facilitated remote working for our teams to ensure they are able to work from home
  • We have enhanced our medical cover to ensure our employees are covered for COVID-19
  • We have partnered with Lancet for COVID-19 testing for our staff and their dependents

Note from our Group MD

I trust you are all keeping well in light of the recent developments regarding the coronavirus (COVID-19) in various countries across the world.

We at Eclectics International Ltd, as a responsible corporate citizen believe we have a big role and responsibility during this time. We must prioritize the health and well-being of our employees, customers and partners while also playing a constructive role in supporting local health officials and government leaders as they work to contain the virus.

As we continually monitor the situation, rest assured that we will be sharing regular updates as we strive to ensure business continuity and play our role in bringing an end to this pandemic. We thank you for your continued support assure you of our best professional services at all times.

Paul Mbugua

Group Managing Director

Our Journey

Adoption of Home Working

23rd March 2020

For the safety of our staff, our clients, our families, and all stakeholders, the Company initiated phased adoption of the Home Working Program. This was after we successfully piloted the program with one department for one week (between 16th – 20th March 2020).

By end of April 2020, we had achieved 100% Home Working. While working from home, we ensure that we exceed our clients’ expectations in terms of Customer Experience and also have achieved Project Excellence.

Eclectics Covid-19 BCP

13th March 2020
‘Intensified Covid-19 Sensitization’ and ‘Adoption of Home Working Program’ forming the main agendas. The main outcome of the committee was the “Eclectics Covid-19 BCP.”

Employee Sensitization & Task Force

Feb – March 2020
We had been sensitizing our staff on COVID-19. When the first case was announced in Kenya by the Ministry of Health, we quickly formed a taskforce dubbed “Survival Committee” to deliberate on the next course of action.

COVID-19 Monitoring &
Reporting System

The system helps field officers to capture information from the field tests. This will be on cases suspected and recommended for self quarantine and cases confirmed.
The system allows citizens to interact with the system through mobile apps/USSD/Web. The solution will aim at allowing citizens to access it anonymously for Covid19 related public information, report cases and regional distribution, show emergency contacts and announcements by governments
COVID-19 App

Doing business remotely
with the right tools

Our Digital Channels are geared at delivering banking services anywhere/anytime self-service Mobile and Internet Banking solutions to the end user especially during these times.

Microsoft Teams

Work from home
Microsoft Teams lets your organization work with confidence with enterprise-level management, security, and compliance

Agency Banking

Work from home
The Agency Banking solution delivers financial inclusion for unbanked and under banked customers who live in remote locations without access to brick and mortar branches

Mobile Wallet

Mobile Wallet
Our Digital Channels are geared at delivering banking services anywhere/anytime self- service Mobile and Internet Banking solutions to the end user.

Internet Banking

Internet Banking
Modern day Banking Customers want access to more than one channel to transact. Without a comprehensive solution in today’s financial market