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Over time, the continued rise of e-commerce has opened doors for the growth of efficient and seamless payment methods available to clients. The driving forces behind the evolution of the e-comme…

A Digital Single Sign-On (DSSO) despite being complex and expensive to implement. Means Better customer experience, One-time customer onboarding as Customer data is Collected once, Saves IT Helpdes…

Can a Bank customer use 1 Single Sign-On credential (User ID & Password) across; Mobile App, Mobile USSD, Internet, Debit (ATM) Card, Credit card & Prepaid card, to access his money in the same ban…

Over the Last 10 Years, Banking has changed from being about visiting the bank to being the act of performing a banking transaction, wherever you are. However Financial inclusion still remains a…

“In today’s digital era, customer convenience is redefined on a daily basis and this has been intensified by the Coronavirus pandemic. The majority of our clients now prefer to execute basic financ…

From the shores of Technology, Kenya Police SACCO Society and Eclectics International have come together to influence the tides of innovation into new frontiers of magical customer experience.

Eclectics International is providing a FREE 1 – week rapid assessment to determine how ready your organisation is to adopt a CRM or an ERP. Looking for a seamless implementation of Microsoft Dynam…

With the ubiquity of mobile money, mobile banking is now a MUST have for any Sacco that wants to retain existing members, reduce member attrition rates and expand their base. 

We can safely agree that digital transformation is driving new possibilities. It is helping businesses to identify opportunities and providing solutions to old and new challenges. An additional agr…

There are various threat sources to an organization’s assets (in this article, data and intellectual property). These threat sources can be external or internal actors in organizations. As an info…

The question begs, who is responsible for customer dissatisfaction in a software company? Is it the sales guy who sold the shiny plane? Or the projects team? Who implemented a Bus, and when push ca…

The Ultimate Call It is the era of technological marvel and magic. Do you agree? I know I do. The horizons of what our planet is yet to achieve cannot be vividly expressed or painted. This is beca…

“Mum, can I have your simu (Swahili for Mobile Phone)”. “Mum (takes mouse) look at my new toy,” “Mum, I want to talk to uncle…”

The CFA was created by the colonial power of France in 1945 and it is backed by the Euro at a stable rate of CFA656. France guarantees the sovereignty of the CFA. Each country using CFA currency mu…

With “We drive customer excellence” being one of our core values at Eclectics, we always strive to please our customers, satisfy their needs and keep them loyal to our brand. We need to measure if …

In December 2017, I applied to Join MIT Executive EMBA Program. I submitted 3 essays, including my statement of purpose. In May 2018 I received my acceptance letter in July 2018. This was the begin…

What is Open Banking and its Impact on Future Financial Services? Open Banking is the current buzzword being used in the technology space and in simpler terms what it really mean’s, is that it’s a…

Mobile Money Payments As the Coronavirus continues to spread across the globe, mobile money has become the predominant mode of payment for commerce in Kenya. Physical Cash as a payment method has …